the best way to lodge a complaint or a request for service (which is via our website). x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. We review the information you give us and decide what action to take. CfZE-n% Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V endstream We can help you make a complaint. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. E: council@pmhc.nsw.gov.au In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Ph: 6581 8111, 17 Burrawan Street Search their online public register. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. "These 14 complaints have cost us (council) $51,000. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". Read our Privacy Policy. Find us at one of our customer service centres. I corrected it and advised of what I had actually said. E: council@pmhc.nsw.gov.au Customer Service. Find information on our council, and their contact details. 13 0 obj College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. $1000 a week is spent on this rubbish.". Compare Port Macquarie with: Do you live in Port Macquarie? The Port News has been at the heart of its community for more than 135 years. Find out what complaints we can help with. ,QZ0f`[mlKV 3P`Pff` A Your digital subscription includes access to content from all our websites in your region. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. 7 0 obj Sign up for our newsletter to stay up to date. "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). 11 0 obj Here areall the different ways you can get in touch with us. You can report most issues online. Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? <>stream . We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. the best way to lodge a complaint or a request for service (which is via our website). endobj << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Some content on this page may not display correctly. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. stream You can report most issues online. In 2018 there were two and in 2019, 14 complaints were lodged. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: council@pmhc.nsw.gov.au Mail Reach us by posted mail. <>stream For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). % If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Some content on this page may not display correctly. That was three months ago and I have heard nothing since. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Find out what to do and what information you'll need to provide. Ph: 6581 8111, 17 Burrawan Street We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Contact us for any help on browser support. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Photo: File IT was a $64,000 question that amounted to nothing. >> Port Macquarie NSW 2444. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". 8 0 obj The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. We can help people who have been unfairly treated by community services that are run or funded by the government. What are the key differences between the old and new draft policies? <> Complaints can: You have a right to good services and fair treatment. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO 9 0 obj Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. ?.ArOqKc+]'5qTe)?x Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. "I consider that money has been taken away from important assets to our community. The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. If you work for NSW public sector. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. To make sure you're up to date with all the news, SIGN UP HERE. 12 0 obj Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Hearings can be observed by any member of the public. There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. There are many benefits of making a complaint and telling someone about your problem. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Opinion. endobj Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. endobj Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. stream Two arrested during investigation into Gordon Street hit-and-run crash. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. Read our Privacy Policy. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. A step-by-step guide to making a complaint. asbestos, chemicals in water) all the different ways you can get in touch with us. There are many benefits of making a complaint and telling someone about your problem. Your digital subscription includes access to content from all our websites in your region. We pay our respects to the people, the cultures and the elders, past, present and emerging. Our journalists work hard to provide local, up-to-date news to the community. endobj "What I think is shocking and disgraceful is the process. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. <>>> 17 Burrawan Street Port Macquarie NSW 2444. IT was a $64,000 question that amounted to nothing. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. What are the key differences between the old and new draft policies? <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> Advertisement Ad Local News zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. If you look objectively at the process they (ratepayers) would be shocked at what went on. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. xc`````z f2 k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. endobj Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. HW[6Sc1r gndA%|l qX? Public Interest disclosures also covers local government, Parliament, and also some private sector operators.

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