Ordered Wood Smoker Grill on 16th March 2023 and despite 3 emails to customer services I got no reply.The link attached to my order for tracking doesn't workSpoke with 2 agents 3 days apart and they told me it's been dispatched from warehouse..but couldn't provide DPD tracking number, asked them both to cancel my order ,they said ok..but clearly haven't as I havent received a cancellation emailMedia team told me the same story a week ago and now won't respond to my latest messagesDo I trust this company..NOWould I recommend them..NO, SharkNinja has the best customer services team we have ever encountered.Polite, immensely professional and helpful to gold star standard this team deserves the highest accolade, Hoover is amazing but customer service is horrendous. Join to view profile. I rang Shark and didn't have a long wait. If you're not automatically redirected, please click here. WebSharkninja Operating Llc was founded in 2003, and is located at 89 A St Ste 100 in Needham. Privacy Policy and Manufacturing - Major Kitchen Appliances, Except Refrigerators And Stoves. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Did you enjoy reading this story? No credit card required. WebSharkninja CEO and key executive team Sharkninja's Chief Commercial Officer, EVP is Neil Shah. A resident of Berkeley, California, Rosenzweig died at his home at age 86 of renal failure on July 20, 2009. Cheryl Coleman is an Executive Assistant to the Chief Financial Officer and the Chief People & Strategy Officer at SharkNinja and is based in Greater Boston Area. We moved into our current unit at Calder Park in Wakefield in 2014 with fewer than 20 people and will have more than 100 employees based in Leeds. Which although very inconvenient, would have been bearable, if the following didn't occur:I have contacted Shark customer services 3 times over the past couple of weeks, to rectify this; each time I'm told I'll receive a return label (as interestingly enough, unlike other companies, NONE were provided in the delivery box); NO label has materialised.I have now called AGAIN, and despite asking to speak to a manager, have been assured that a refund will be forthcoming from a customer service rep.I am beginning to think that this company's customer services department are scammers; and I will NEVER purchase another Shark and or Ninja product again.Decent product; ABYSMAL aftercare and customer service support. They found my purchase date and then connected me through their video link- straight forward!I was able to show the defects on two separate occasions when I rang and the parts were dispatched very quickly!!! Absolutely terrible customer services. It makes me wonder if in fact Ninja are blocking me? Office Hours: By appointment. The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Mar 17, 2022, 12:00 ET. Their customer service insisted I was sent the correct tray for my oven despite them looking very different. SharkNinja started out in Montreal, Canada and has since settled in Needham, Massachusetts, just outside of Boston. Shark FlexStyle Air Styling & Drying System HD400 Series - Getting Started Shark HyperAIR HD100 Series - Getting Started Don't forget to register your product here before reaching out to us. In one year their Euskirchen factory produces six million motors. The ITC confirmed last week that it had begun an investigation into products sold by SharkNinja, a Massachusetts-based home appliances manufacturer, following a complaint from iRobot. Purchased a replacement oven tray but I was one that was not suitable for my oven. Up to 5 If you're not automatically redirected, please click here. Seeking to find replacement cups for my Ninja Blender, and researching on the Shark/Ninja website to see if there was a replacement for my specific model, I telephoned Shark directly, as it appeared there were none for my specific model. Similar Profiles, SVP of Finance and Chief Accounting Officer @. Up to 5 We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. I will never buy from sharkninja again. million verified professionals across 35 million companies. Euro-Pro (creator of the Shark and Ninja brands), Newton, Massachusetts, MA, United States, US, View All Non-Robot Support: 1-855-427-5127 Robot Specific Support: 1-888-228-5531 Was this article helpful? LeedsShark is the UKs fastest growing vacuum cleaner brand and the UKs best-selling upright vacuum cleaner brand. This also resulted in the distinction between Shark Cleaning and Ninja Kitchen brands. 9am 6pm ET. SharkNinja (officially, SharkNinja Operating LLC) is a Chinese manufacturer of small appliances based in Hangzhou. Numatic Henry PET200 siblings have a reputation for being workhorses: the cleaners cleaner of choice, designed and made here in the UK. As of March 2023, the case is still pending before the United States International Trade Commission.[12]. Mark Rosenzweig is the founder of SharkNinja, a position he has held since 1994. 89 A ST STE 100 NEEDHAM, MA 02494 To maintain its unrelenting consumer focus, and to protect each consumer-built brand, the household appliance manufacturer originally known as Euro-Pro was renamed SharkNinja in 2015. Sent copy of email receipt and continue to receive ridiculous emails about how proof of purchase doesnt meet their requirements. Despite requests over 3 days of chasing, unable to provide a VAT invoice. She has worked as Executive Assistant to EVP/Chief Financial Officer at SharkNinja, Administrative Assistant/Tax Coordinator at The RMR Group, and Office Administrator/Legal Assistant at Barclay Damon LLP. How Many Tiger Shark Attacks Have There Been? Receive a one-time comprehensive credit report on this company. Live agent support is available during Mon Fri 9am 9pm ET | Sat. Shouldn't have to work so hard to get a resolution to a faulty product. WebPhone: Please ensure you have your product with you at the time of the call. As I did not hear anything for a week I telephoned them only to be told that these items were out of stock, but should be back in stock later in February. [2][3] The company's name is formed by combining its two primary brands: Shark, which mainly produces vacuum cleaners and similar devices; and Ninja, which focuses on kitchen appliances such as blenders, multicookers, air fryers, and coffee makers. The most common ethnicity among SharkNinja executive officers is White. 5 free lookups per month. The data presented on this page does not represent the view of SharkNinja and its employees or that of Zippia. Verification can help ensure real people write reviews about real companies. On average, employees at SharkNinja stay with the company SharkNinja is a pioneer in innovative cleaning solutions and small household appliances. The Shark Group office is located in Manhattan, New York. United States International Trade Commission, "Chinese owner of SharkNinja revives Hong Kong IPO amid US tariff risks", "CDH Private Equity Acquires SharkNinja Operating", "Mark Rosenzweig, Founder, and Mark Barrocas, President, SharkNinja named 2021 HomeWorld Business "People To Watch", "Euro-Pro Cleans Up with New SharkNinja Identity", "Roomba, SharkNinja, and the $3 billion battle of the robot vacuums", https://en.wikipedia.org/w/index.php?title=SharkNinja&oldid=1152100470, Home appliance manufacturers of the United States, Electronics companies established in 1993, Companies based in Norfolk County, Massachusetts, Pages using infobox company using trading name, Pages using infobox company with unknown parameters, Articles containing potentially dated statements from 2020, All articles containing potentially dated statements, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 28 April 2023, at 06:08. Mark Rosenzweig Founded Euro-Pro Euro-Pro North America then expanded to include vacuum cleaners sold under the Shark brand as well as heated kitchen appliances using unique high-performance blending blades under the Euro-Pro and Bravetti brands. He married his French-born wife, the former Janine Chappat, in the summer of 1947. This office is the major SharkNinja Needham, MA area location. We contacted Shark after our vacuum cleaner developed a fault (power button no longer functions). According to stillmadeinusa.com, a few other 100% made in the USA brands worth mentioning are Rainbow, Metrovac, Intervac, Rug Doctor and Shop-Vac. Attorney Advertising. [12], In 2019, SharkNinja sued the manufacturer of the Emeril Lagasse Pressure AirFryer for patent infringement, but the case was dismissed. Our competitive landscape shows how this business compares to similar businesses in their industry and region based on information found in their Dun & Bradstreet Credibility Review profile. All Non-Robot Support: 1-855-427-5127 Elsewhere, the ITC is currently also investigating UK online supermarket Ocado, after a Norwegian robotics company accused it of copying its patented robotic warehouse system. Daniel O'Shaughnessy, 32, started at the Somerville-based 3D printing firm in late May, reporting to Formlabs CEO Max Lobovsky and leading a team of about 30 people. No contact back. We also ensure all reviews are published without moderation. No credit card required. The products at issue in the dispute include the Shark IQ, WORST CUSTOMER SERVICE I'VE EVER DEALT WITH. Registered in England and Wales reg no. Ed Sheeran on trial: fair inspiration or blatant plagiarism? Please email. Get contact details including emails and phone numbers Consumer Goods, Manufacturing, Consumer Electronics, Household Appliances, CleanTech, Sustainability, WebCommitted to sustainable and environmental wins Since 2017, SharkNinja has remanufactured 3.7 million units, keeping products out of landfills and creating a new 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Don't forget to register your product here before reaching out to us. Over the past seven years, its Shark vacuum cleaners and Ninja blenders and food processors, all manufactured in China, have increased sales at a compound annual growth rate of 25 per cent, enabling the firm to triple its workforce from 250 to 800 employees. Continue if you are OK with this orread morein our privacy policy. Personal life and death. Zippia gives an in-depth look into the details of SharkNinja, including salaries, political affiliations, employee data, and more, in order to inform job seekers about SharkNinja. Select from over 115 networks below to view available data about this business. SharkNinja Location 89 A St, Needham, Massachusetts, 02494, United States Description Industry Appliances Consumer Goods Manufacturing Discover more about SharkNinja Mark Rosenzweig Work Experience and Education According to They actively discriminate against disabled people, ignore complaints and don't solve problems. I rang again, and was told it was an age verification problem which was dealt with by an independent company who could not be contacted and was therefore not resolvable by Ninja, so I would not be able to order any knives from them, although I never received an e-mail from the age verification company to check my actual age, which is the normal procedure, I am 72!! WebCompany profile page for SharkNinja Operating LLC including stock price, company news, press releases, executives, board members, and contact information (Reuters) SharkNinja Operating LLC, the privately held U.S. manufacturer of Ninja blenders and Shark vacuum cleaners, is exploring a sale that it hopes will value it at more than $1.5 billion including debt, people familiar with the matter said on Monday. SharkNinja founder Mark Rosenzweig demonstrating the Shark brand vacuum cleaner. I never complete guarantee cards to register a product bought, on this occasion I did when I bought a shark stick corded vacuum cleaner . Tried to contact through the website, Twitter, etc. Cheryl studied at Marist College. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The Roomba manufacturer has sued SharkNinja for patent infringement before and has also had previous success in tackling patent infringement at the ITC. My background includes general management, product development, marketing, sales, operations and strategy. Warranty coverage applies to the original owner and to the original product only and is not transferable. They stopped responding to my emails at this point. BBB Business Profiles may not be reproduced for sales or promotional purposes. Harry boasts a large 9-litre capacity, the same as the Henry HVR200, and it has similar features. Alternatively, if you wish to change your email preferences you may do so by clicking the Manage Preferences link. Gies College of Business - University of Illinois Urbana-Champaign. 2 hoovers were sent out by mistake and so i contacted the company to arrange pick up of the second. Shark is a registered trademark of SharkNinja Operating LLC. As a matter of policy, BBB does not endorse any product, service or business. Neil Shah Chief They use klarn finance for a pay in 3 but when you cancel the contract they don't inform klarn finance that means you get an installment taken from your bank for a product you don't have. Neil Shah is a Chief Commercial Officer, EVP at SharkNinja. Gerardo Gonzalez loves cooking. Frank Altschul Professor of International Economics. Similar Profiles. BBB Business Profiles generally cover a three-year reporting period. Euro-Pro (creator of the Shark and Ninja brands), Newton, Massachusetts, MA, United States, US, View Categories. : Stability AI v Getty Images. This is insane, i got put on hold about 7 times and have been calling for several hours just for them to track down my order and update a simple address mistake. Instead of responding to my complaint that a replacement part broke down in less than a month after I contacted customer service, I only got an automatic invite to review the product. We thrive on passion and innovation, and are looking for great people, with great Find contact details for 700 million professionals. We put the Harry vacuum cleaner (sometimes known as the Henry Pet) through its paces. [12], In January 2021, iRobot sued SharkNinja for false advertising and patent infringement related to robotic vacuum cleaners. The employee data is based on information from people who have self-reported their past or current employments at SharkNinja. You should consult with an attorney licensed to practice in your jurisdiction before relying upon any of the information presented here. SharkNinja Reviews FAQs Is SharkNinja a good company to work for? Poor response and 'call back tomorrow' attitude to telephone chasing. Had to chase at every stage. NO! 4 years later a the floor nozzle and cable had worn . Don't forget to register your product here This site is protected by reCAPTCHA and the Google WebLocation of This Business 180 Wells Ave STE 200, Newton Center, MA 02459-3328 Email this Business Headquarters 89 A St, Needham, MA 02494-2806 BBB File Opened: Language links are at the top of the page across from the title. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. VERIFIED Status: UNVERIFIED Address: UNVERIFIED LAST VERIFIED: -- Phone: UNVERIFIED Payment Method: UNVERIFIED view full Shark, you have lost a customer permanently.Also, please note, your customer service department are LOSING you CUSTOMERS.TAKE NOTE of the BAD REVIEWS!You many have my money today, but I ASSURE YOU, you will NOT have it TOMORROW! During this time, I also went back to school for an MBA balancing work, school and raising three young boys. iRobot is once again targeting a rival in the robotics industry over alleged patent infringement at the US International Trade Commission (ITC). The five iRobot patents cover features including digital mapping and core Roomba technology, iRobot said. Certain parts of this website require Javascript to work. Dun & Bradstreet, Inc. 2023. History and description Formerly established as Euro-Pro Operating LLC in 1994, the company changed its name in 2015 to capitalize on its brand names prominence and popularity. He enjoys experimenting with new recipes, and is always looking for ways to improve his technique. Following decades of success in the USA, Shark now enjoys global recognition with offices situated across the world and is proud to be part of JS Global, the worlds 3rd largest small household appliances-focused company dedicated to innovation and quality. BBB reports on known marketplace practices. Why should I pay to print an instruction booklet when it should have been supplied with an item I have just paid 330.00 for. They always enjoy trying out his latest creations, and often give him feedback on how he can make them even better. Office Hours: By appointment. The average employee at SharkNinja makes $49,659 per year. SharkNinja is 38% female and 62% male company-wide. Live agent support is available during Mon Fri 9am 9pm ET | Sat. Whether you share your home with pets or suffer from allergies, theres something for everyone and every home. In my role at PCH, I led an organization of 5000 employees and grew revenue and gross profit by over 30%.Previously, I held leadership roles at Nike for nine years, most recently as the General Manager of Nikes Vision, Digital Sport and Timing Business Unit. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Find the SharkNinja Needham address. Phone: Please ensure you have your product with you at the time of the call. The website requires your browser to enable cookies in order to login. Get 5 free searches. Executive leader with more than 30 years experience in information systems, omnichannel and retail for companies including J C Penney, Deloitte, IBM, Borders, Shane Company and SharkNinja. FIVE (5) YEAR LIMITED WARRANTY. {{ userNotificationState.getAlertCount('bell') }}. 53% of employees would recommend working at SharkNinja to a friend and 55% have a positive outlook for the business. WebSHARK Customer Service Telephone Support: 0800 862 0453 Please ensure you have your product with you at the time of the call. We'reproud to haveawardsandreviewsfor selected Shark products as we carry out extensive consumer testing in real homes to ensure our innovative technologies solve your real-life challenges, deliver exceptional performance that you can rely on, and make a difference to your everyday life. Find out how we combat fake reviews. The link attached to my order for tracking doesn't work At SharkNinja, our purpose is to positively impact peoples lives every day in every home around the world. BBB Serving Southeast Florida & the Caribbean. Access the headquarters listing for SharkNinja, Vacuum Cleaners, Food Blender, Coffee Bar Brewer, Nutrient Extractor, Cooking Systems, Ms. Aimee Weipper, MSenior Claims Administrator. For the five years prior to SharkNinja, I led Operations and Transformation at Dell Technologies. He was survived by two daughters, a son, six grandchildren and four great-grandchildren. After filing the latest ITC complaint in January, iRobot chief executive Colin Angle claimed that SharkNinja had repeatedly misappropriated iRobots IP, and we refuse to let that stand. Website sharkninja.com Competitors View 20 SharkNinja competitors here. 10% of the management team is Black or African American. To unsubscribe from email communications, please click on the Unsubscribe link in the footer of any email you 14 month old ninja foodie is failing by not recognising that the supplied pot is in fact in the machine. Eventually after 13 weeks I decided to cancel the order and re-order a different bundle, the cancellation and refund went ahead without problem, but, when I tried to re-order over the phone it was almost immediately cancelled by Ninja, when I rang to enquire why I was told that it was an age verification problem and I should try to re-order online.I tried this three times , even using my wife's name in case it was my name that was the problem, but only got the same result, cancelled. SharkNinja's primary competitors are Polti Spa, Miele, TTI Floor Care and 17 more. In 2003, Rosenzweig moved the headquarters from Montreal to Needham, Massachusetts. Great products - but very poor after-sales service. 08492819, Registered Office: 3150 Century Way, Leeds, LS15 8ZB. SharkNinja may also be known as or be related to Sharkninja, SharkNinja and Euro-Pro Operating LLC (19932015). The most common ethnicity at SharkNinja is White (57%). SharkNinja accounted for almost half of JS Global's revenue in 2018. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. International Association of Better Business Bureaus. Simon Murphy, CEO of Battersea Power Station Development Company (BPSDC), said: Shark is the UKs best-selling vacuum cleaner brand, and Ninja is the UKs bestselling multicooker brand, outselling all other brands in the UK. [11], In 2014, Dyson sued SharkNinja for infringement of three vacuum technology patents, but after four years courts ruled the patents had not been infringed. Thats an impressive combo of kudosperformance, reliability, and owner satisfactionespecially given that Shark vacuums are competitively priced. Click for inquiries related to your order status. My last and most rewarding role at DuPont was leading the Kevlar Apparel Business.Specialties: General Management, International Business, Strategy, Leading and Developing Teams, Sales and Business Development, Strategic Accounts, Product Marketing, Product Development, Operations, Supply Chains, Turnarounds, Start-ups, Acquisitions and Alliances. Mark RosenzweigMark Rosenzweig is the Founder of SharkNinja, and is known to many as the face of SharkNinja, showcasing their innovative products on major cable TV networks. I am an executive with a track record growing global consumer and industrial product businesses. WebA-Plan Group Ltd CEO, C Shuker - Email address and Phone number All directors of A-Plan Group Ltd: Twitter Page for A-Plan Group Ltd Postal Address and Map for A-Plan Group Ltd A-Plan Group Ltd Customer Service telephone : 09341484 (Active) Est.04/12/2014: A-plan Holdings: A-plan Holdings CEO, C Shuker - Email address and sharkninja operating llc sharkninja The Chase Law Group, LLC | 1447 York Road, Suite 505 | Lutherville, MD 21093 | (410) 790-4003, Easements and Related Real Property Agreements. My experience has spanned the consumer electronics, home appliance, apparel, sporting goods and materials industries.I am currently the Chief Product Officer for SharkNinja, which is a global leader in the small home appliance industry. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Sharkninja Operating Llc was founded in 2003, and is located at 89 A St Ste 100 in Needham. Specialties: General Management, International Business, Strategy, Leading and Developing Teams, Sales and Business Development, Strategic Accounts, The SharkNinja executive team is 10% female and 90% male. Following a conversation with a customer service rep, providing the model and specific barcode number in real time, I was sent a pack of 2 x cups that the rep assured me would fit my model.Yup, you've guessed it, the cups sent DO NOT FIT my blender. Discover uprights that transform into portable vacuums, flexible stick vacuums that bend so you dont have to, lightweight cylinder vacuums, Anti Hair Wrap brush-rolls, easy-to-use steam mops, and so much more. Photos were sent showing the comparison. Gerardos friends and family are the lucky beneficiaries of his delicious cooking. Sharkninja's key executives include Neil Shah and 4 others. Shark is the UKs best-selling vacuum cleaner brand*. The listing of verdicts, settlements, and other case results is not a guarantee or prediction of the outcome of any other claims. WebSharkNinja. After filing the latest ITC complaint in January, iRobot chief executive Colin Angle claimed that SharkNinja had repeatedly misappropriated iRobots IP, and we refuse to let that stand. You can help Wikipedia by expanding it. WebSharkNinja's Founder & CEO, Mark Rosenzweig, currently has an approval rating of 52%. Frank Altschul Professor of International Economics. [8], In 2017, the company was acquired by CDH Private Equity from Weston Presidio and American Capital. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What a shame to sell a good product then behave like this will not purchase from them again. Browse jobs and read about the SharkNinja Needham location with content posted anonymously by SharkNinja employees in Needham, MA. WebContact Us: Our Ninja experts are here to help. Never again. Anyone can write a Trustpilot review. Thanks to his parents, Aviva and Max, who encouraged him to establish Euro-Pro, an organization established to build amazing and innovative products everyone would be interested in. (business & personal). WebUnited States4K followers 500+ connections. The material and information contained on these pages and on any pages linked from these pages are intended to provide general information only and not legal advice. WebKeep clear Of SharkNinja Ordered Wood Smoker Grill on 16th March 2023 and despite 3 emails to customer services I got no reply. WebSharkninja is headquartered in Needham, 89 A St, Needham Heights, United States, and has 21 office locations. Smooth transition.I'll definitely deal with Shark again because the process to get the defective parts and dealing with the agents was a pleasure.Thank you! BBB Business Profiles are subject to change at any time. Pedro J. Lopez - Baldrich is a Chief Legal Officer, EVP at SharkNinja. [9] As of 2020[update], it has offices in ten countries[10] and holds over 550 patents, used in over 150 products. Sign up to our free daily newslettersand get stories sent like this straight to your inbox, High Court rules ISPs should block major music piracy sites, Chanel copied shop display design, suit claims, Linklaters partner named as Charity Commission interim chair, iRobot, SharkNinja, USITC, patent infringement, robotics, Roomba, Black & Decker, Hoover, Bobsweep, Wyze wants US court to save it from Amazon delisting22-07-2021, Ocado facing USITC probe over robot-operated warehouses03-11-2020, Rival robotic vacuum makers trade blows in patent dispute17-10-2019, Newton Media LtdKingfisher House21-23 Elmfield RoadBromleyBR1 1LTUnited Kingdom Email:info@newtonmedia.co.uk, Wyze wants US court to save it from Amazon delisting, Ocado facing USITC probe over robot-operated warehouses, iRobot targets Hoover and Black & Decker in patent suits, BlackBerry sues US tech company for patent infringement, L'Oral named in patent infringement suit, Rival robotic vacuum makers trade blows in patent dispute, Artistic licence?

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