Check out what 115 people have written so far, and share your own experience. We are a returning customer of Stratstone Mini. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Lady very helpful on the phone. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Would definitely recommend to anyone. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Thanks again!Customer Services. It goes against our guidelines to offer incentives for reviews. Official MINI Retailer in Leeds. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . We hope you enjoyed some of the tasty treats, we certainly did. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Best wishes, Customer Services. Very knowledable reception staff took very good care of me. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. You can unsubscribe from this at any time. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Scratched, tyres cracked, carbon fibre loose. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. 3 emails later, two calls and no report. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. What is MINI Connected and How Do I Use It? This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Kindest regards.Customer Services. We are absolutely thrilled that you have rated us so highly! Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! I would highly recommend this dealership if you are looking to buy a Mini. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks again!Customer Services. The salesman was a very pleasant & helpful young man. Technician provide a very comprehensive report and video. Harrogate BMW. Very professional, friendly and very informative. Travelled to dealership to collect car and handover was seamless. How did they know I'd booked online if it hadn't come through. . We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Apparently car needed almost 3000 of work. details. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Top service. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . There was just no enthusiasm from the staff at all. Claim your profile to access Trustpilots free business tools and connect with customers. It meant we could put the car through its paces under conditions pertinent to us. I was regularly kept up-to-date with the progress of my service. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Their procedure said I would receive a reply within 48 hours. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Do you agree with Stratstone - MINI Leeds's star rating? Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Lovely courtesy car clean and well presented. Occasionally we will send out newsletters promoting our offers and discounts. Do you agree with Stratstone - MINI Leeds's TrustScore? The deals they offer are brilliant and nothing is too much trouble. We use dedicated people and clever technology to safeguard our platform. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. I rang the garage and was told the money would be reimbursed in 5 working days. Check out what 115 people have written so far, and share your own experience. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Meet the team Monday! Would 100% recommend this dealership. I can now add the Stratstone reputation executive team. After all, who does not love a MINI? 2023 Trustpilot A/S. A range of videos can also be found on the Stratstone YouTube channel. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Jamie at service reception desk very helpful too. Find your next car at MINI Leeds, where. Stratstone Derby - appalling service. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. I walked out after waiting 15 minutes - with not service. Im sure Ill be back to see him in a few years for my 4th one. Date of experience: 03 March 2023 A refreshing experience in car buying! stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Browse our wide range of Business Contract Hire offers on MINI's most popular models. Its lovely to see you had a great experience with us!Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Here are 8 tips for writing great reviews. Very knowledable reception staff took very good care of me. We value your feedback and take pride in providing the best possible customer service! In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. Clearly they are getting too big a basic wage if they can afford to throw business away. Absolute shambles of a company and I will never deal with them again. Took my Mini for its yearly service. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Exhaust was making a very strange noise. Customer Services. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! For complete peace of mind, rely on an Approved MINI Service Centre. Find out how we combat fake reviews. Welcome to Stratstone Tyneside. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. State of the m4 cs was horrendous! Mark Riley, Scarcroft, Leeds. Hi Dylan,Thank you for taking the time to post this review. We also ensure all reviews are published without moderation. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Companies can ask for reviews via automatic invitations. No one could find the fault except these guys. What are the opening times for Stratstone Mini Leeds? Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". | Read 41-60 Reviews out of 110. We are absolutely thrilled that you have rated us so highly! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Courtney Stratstone Mini. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Found a mini in difficult times for me. Will certainly deal again. Everyone's a winner. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. A seamless transaction form start to delivery. Find your next car at MINI Leeds, where. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Here are 8 tips for writing great reviews. No one could find the fault except these guys. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for taking the time to leave us your rating!Customer Services. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Best wishes, Customer Services. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. It meant we could put the car through its paces under conditions pertinent to us. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb.

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